Stroom is op zoek naar een Customer Project Manager
Over de klant
Our client is an international and leading end-to-end logistics service provider for various industries. For the Belgian organization, which operates across 6 sites, we are looking for a driven and entrepreneurial Customer Project Manager (based at the Brussels site).
Job inhoud
You are responsible for leading a dedicated team (15 FTE’s: engineering, stock management, customer service and finance) focused on delivering a high standard of service to their clients.
You ensure that customer interactions are handled with care, accuracy, and efficiency, while acting as a trusted partner to both customers and internal departments. Your focus is on building strong relationships, optimizing service processes, and ensuring that operational performance directly contributes to a positive customer experience.
- You and your team ensure a high customer satisfaction through efficient and professional communication.
- Together with Sales and Operations you coordinate customer implementations, contract changes and system updates.
- You analyze customer data, complaints, and KPIs to identify improvement opportunities and projects.
- You ensure internal processes support SLA compliance and contractual agreements
- You report directly to the Site Director.
Job vereisten
- At least 5 years of experience in a similar leadership role in a logistics environment.
- You have excellent communication, negotiation, and interpersonal skills.
- You are a strategic thinker with strong analytical and problem-solving abilities.
- You are service-driven, structured, and able to balance customer needs with operational capabilities.
- You have a customer-centric mindset.
- You are able to manage teams and collaborate across departments in a fast-paced environment.
- You are fluent in Dutch and English; proficiency in French is a strong advantage.
Wat we bieden
You will join an international and modern environment where entrepreneurship is encouraged. In addition to an attractive salary package, the company continuously invests in the well-being and further development of its employees.
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