Beschrijving

The system support role is part of the Engineering Team within Innovation, Projects and Stock Control. The team is a mix of IT specialists, logistics engineers and system support functions.

Key activities of the System Support Role are:

First Line System Support
 Manage operational system issues for multiple sites.
 Diagnose and prioritize issues.
 Determine necessary actions.
 Communicate with relevant individuals within other departments in the organization.
 Escalate issues if required.
 Acquire and maintain thorough understanding of (changing) transport and warehouse processes.
 Monitor follow up actions.

Continuous Improvement
 Proof system issues in the test system and suggest structural solutions in cooperation with Logistics Engineering and Operations.
 Participate in customer implementation and/or process changes incl. testing and go-live support.
 Identify process deviations and translate deviations into solutions and improvement proposals.

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