• Serve the need of customers regarding the order fulfillment and delivery process.
• Receive and service customer/sales inquiries regarding all aspects of the order fulfillment process, return goods authorization process, consignment inventory monitoring and invoice entry to ensure customer satisfaction and efficiency of order processing. Timeliness of response & prioritization of transactions is required.
• Communicate effectively with customers & sales team to keep them always informed of the order’s status.
• Arrange and follow up on special deliveries / transport if required.
• Respond to customer/sales team inquiries and problem solving in a professional and effective way.
• Understand and follow established Regulatory and Quality Standard Operating Procedures and Department Operating Procedures pertinent to the effective operation of the Customer Service Department. Becomes proficient and displays a current working knowledge of those procedures.
• Escalate and provide feedback to the management regarding customer concerns.
• Responsible for inventory cycle counts.
• Work closely with the sales team, finance, logistics and warehousing, marketing and clinical departments to ensure customer satisfaction.